• Response Time: We aim to respond to all inquiries within 24 hours on business days.

• Satisfaction Guarantee: We strive to provide high-quality products. If you’re not satisfied, reach out within 14 days for returns or exchanges.

• Communication Channels: You can contact us via email, social media, or WhatsApp for order support or product inquiries.

• Order Tracking: Updates will be provided at every step, from order confirmation to delivery.

• Feedback and Improvement: We value your feedback. Please share your experience to help us improve.

• Privacy and Security: Customer data is handled with the utmost confidentiality. We do not share or sell personal information to third parties.

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• Data Protection: We are committed to protecting your personal information. All data collected during orders and interactions is securely stored and handled with confidentiality.

• No Sharing: We do not sell, share, or trade your personal details with third parties, except for order fulfillment purposes.

• Payment Security: Our online payment methods are encrypted to ensure that your financial information is safe.

• User Consent: By engaging with Ria Active, you consent to the collection and use of your information in accordance with our privacy policy.